Frequently asked questions
Can’t find your answer? We’re here to help! Ask one of our advisors at support@flashpesa.co.ke.
About FlashPesa
FlashPesa is the most affordable mobile loan app in Kenya offering fast accessible loans of up to 80,000KES instantly to your Mpesa.
FlashPesa mobile loan services are only accessible in Kenya
From google play store by clicking on this link tiny.cc/flashpesa
FlashPesa customer support number is: 0769 159 474
My FlashPesa Account
Through making your request known by contacting 0769159474 or support@flashpesa.co.ke
Through making your request known by contacting 0769 159 474 or support@flashpesa.co.ke
You’ll get a verification code sent to your phone once you’ve finished the registration process.
FlashPesa accepts only Safaricom phone numbers that are registered for M-Pesa services
You cannot change your ID number as it is tied to the name it was registered with.
Eligibility Criteria
A completely filled profile on your FlashPesa app.
The decision to grant you a loan is based on many factors that we take into consideration while processing your application including your personal information and credit history. The procedure is detailed as we care about the financial safety of our clients
Loan applications are rejected if a user’s credit score doesn’t meet the required level set in the system used to disburse the loans
The application process is instant with just one click
By improving your credit score through repaying loans before their due time and also by ensuring you are not CRB listed
You have to ensure that you set a personal pin which no one has access to. So that someone else cannot apply for loans for you. But in case someone has applied for a loan with your account, you will have to pay the loan.
Loan Offers
After registering your details, one is able to access the page for the loan application, you just fill in the amount and duration and the loan purpose
Your FlashPesa loan limit starts at kshs 2,000. However, you can grow your loan limit if you timely pay your loans thus improving your credit rating to qualify for bigger loans
The amount of loan you qualified for is determined by your credit score as well as how many times you have taken a loan from us.
No, the amount shown, is the amount that you qualify for. You can only apply for a lower amount which is also not lower than 2000 which was the initial loan limit.
The largest amount you can take is kshs 50,000 but you will have to grow your limit upto 50,000 in order to qualify for it.
We do not charge any interest, we only deduct the loan processing fee which is 15% of the loan being offered.
Your loan limit increases after the third time you will have borrowed a certain loan limit amount
Your loan limit increases after the third time you will have borrowed a certain loan limit amount
Repayment
By repaying through paybill 911280
You can repay via the App or you can pay via lipa na Mpesa.
Go to Lipa na Mpesa
Select paybill
Enter paybill no 911280
The account number is your phone number
Then your Pin
You will get notifications on your app as well as SMS messages indicating when you are to pay.
Yes you can. Repaying early will increase your credit score limit and unlock you to higher loan limits.
Late Repayment and CRB
An institution established to monitor the behavior of borrowers with the objective of enabling credit providers to overcome the challenge of Non-performing loans (NPLs) and reduce the loan default risk
If you miss your repayment after a certain period of time you will be listed with CRB
Yes you can request to pay later but you will still incur penalties for the late repayment
Your defaulted loan will be cleared from the system and you will be able to apply for the next loan
We report to all Central Bank of Kenya regulated CRB’s to give our users a complete look on matters concerning their credit score rating
Security & Privacy
Go to my profile on the app and then you can edit your details
Contact customer care at 0769159474 for assistance on this
You’ll get a verification code sent to your phone once you’ve finished the registration process
It’s unsupported if it hasn’t been used for a long period of time.